“A bad system will beat a good person every time.” — W. Edwards Deming
Talking about synchronicity; this morning I found this quote in the book that I’m currently reading, and it would be the perfect summary of a conversation I had yesterday afternoon. I was talking with a friend about the role leaders play in the change processes within their organisations.
The image that keeps coming back for me is “a piece of cloth”.
An organisation can be seen as a piece of cloth, an intricated system of interwoven threads. Every organisation has its own unique size, material, fabric and texture. So, each piece of cloth will react differently to changes. If you pick a point in the fabric and lift it, depending on the strength and elasticity of the threads and the weight of the material you may be able to lift the whole piece from that one point. Or you may be able to hold it only for a moment before it is pulled back in place by the strength of the texture.
So, if you lift the cloth from one single point, the rest of the material will follow with some delay. And, no matter its unique characteristics, the parts that are farther from the lifting point, will be left behind. Sure, that lifted point will stand out, but what happens when it is released? It’s highly probable that the whole piece of cloth will fall back in the previous flat state.
What if instead of lifting the piece of cloth from one point, we lift it from many points at the same time? Or even better, what if we create a system, like a frame, that will allow raising the whole piece of cloth at the same time?
Just replace “piece of cloth” with “organisation” and “lifting point” with “leader”, and I believe the questions still work.